Operations Management - Toyota Lean Techniques-Problem Solving Case Coursework - 1

Operations Management - Toyota Lean Techniques-Problem Solving Case - Coursework Example Doug Friesen, is confronted by quality issues in the seat covers of the Toyota Camry production line. The following questions were posed with the hope of resolving this particular quality issues. The solutions provided herein in response to the questions follow the Toyota Production System. The following are the process by which the root cause of the problem will be determined. Get as many samples of seats that failed the quality standards. This is to determine the kind and type of quality issues that is occurring. Another task is to get the quality and production statistics to determine the percentage of error that is occurring and its frequency. Install quality check processes at strategic points in the manufacturing process to determine if the quality issues occur as a result of one of the processes along the production line. Check if the seat cover’s storage facility is in accordance with the recommended storage environment. Determine if the specification of seat covers is of the correct specification as provided for by the design. Check the quality assurance process during delivery of the seats covers if the actual seat specification is thoroughly checked against the actual delivery. The focus will be on the seat cover’s quality as they were delivered. Then in the handling, that would include the process by which their quality is checked against the specification when they were delivered. Their storage environment against what has been recommended. Checking the process by which they are being handled as they are transferred for use in the production line. If the error or deficiency is found to have been in the delivery, corrective measures shall be implemented. If the quality issue has been determined to be occurring even before the delivery of the materials intensive investigation shall be conducted at the vendor. Changes in the vendor strategy shall also be